Questions about your order? – Please contact us via email at orders@mlabonline.com or call us toll-free at 1-866-928-6522 or 203-466-6522 Monday – Friday 8:30am – 4:30pm EST. Processing Time – Orders are processed Monday through Friday in the order of which they are received following credit approval. For order tracking information please contact us at orders@mlabonline.com and we will provide you with your tracking number. Payment Options – We accept Visa, MasterCard, American Express or Discover Card payments. Returns – M LAB accepts returns that are no more than 20% consumed and within 30 days of original purchase, with your original receipt. Please ship your return prepaid, including packing list (or invoice) with reason for return. Shipping and handling fees will not be refunded on returned or exchanged items unless the item purchased is defective in any way. Your refund (minus the original shipping costs) will be credited back to the original payment credit card only. Ship returned items to: M LAB Skincare Attn: Returns Department 20 Commerce Street East Haven, CT 06512 USA Security – The security of your personal information is important to us. M LAB uses an advanced security system or Secure Socket Layer (SSL) to help protect your personal information. Transaction information is transmitted to and from us in encrypted form. While we implement the above security measures to protect your information, you should be aware that no data transmitted over the internet can be guaranteed to be 100% secure. Privacy Policy – If you purchase a product or service from us, we request certain personally identifiable information from you on our order pages. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number and expiration date) otherwise we cannot process your order. We use this information for billing purposes and to fulfill your orders. If we have trouble processing your order, we will use this information to contact you. M LAB does not share or sell our customers' information with any other company or organization. Communications – If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products, updates about M LAB, our affiliates, promotions, etc. If you prefer not to receive non-transaction information, please send us an email at info@mlabonline.com . Cookies – Our server and the servers of companies that are used to operate this site may place "cookies" on your computer depending on your browser and to allow full use of the website. A "cookie" is a small file that may be stored by your browser on your computer's hard drive. Cookies allow us to recognize your computer while you are on our website, personalize your experience, improve our site's functions, track transactions and maintain your information for future service. We are not responsible for advertisers or other providers that may appear on this website and use cookies that are not sent by us. If you turn off your cookies, you may not be able to use certain personalized functions of our website.